Shipping & Returns
All our products are processed immediately from our workshop to delivery. Please allow 3-5 working days to receive your item, excluding UK Bank Holidays. Unfortunately, we cannot accept responsibility for non-delivery due to incorrect address entry.
All deliveries up to 2kg in weight are sent as small parcel, second class, non-tracked by Royal Mail. 2kg - 5kg is sent by Parcelforce. For large orders in excess of 5kg, please contact us in advance by telephone or email.
Return & Cancellation Policy
To amend or cancel your order, please telephone us on 01929 400783, as we are prompt on processing all orders for delivery.
If your item received is incorrect or damaged, please contact us by telephone or email. If your item is damaged, please email us, kindly including a picture of the damaged item and we will organise for a replacement to be sent to you without delay.
Please note that returned item postage is not covered. Please return your items with a copy of your invoice, so that we may process your refund within 24 hours of receipt.
Items should be packed securely and returned to the address below:
Made at Milldown Returns
Dorset BH20 5QQ